Entries by Shellie

Fight Churn and Grow Revenue

None of us like to see our customers churn. Especially when, if we use the average US$400 (CA$521) customer acquisition cost of Bell and Telus, this means that the top four […]

Whidbey Telecom Receives ReConnect Grant and Award of Excellence

In late October Whidbey Telecom became only the second recipient of a USDA ReConnect grant in the state of Washington. In addition, USDA Washington State Director for Rural Development Kirk Pearson presented Whidbey Telecom with the Washington State Infrastructure Award of Excellence for their efforts to provide high-speed broadband to their customers. Whidbey Telecom will use the ReConnect grant to deploy a fiber-to-the-premises network to connect underserved residents and businesses to high-speed broadband internet in Point Roberts, Washington.

NISC Speed Test Presentation

The FCC speed and latency test requirements are quickly approaching for many companies. The details are starting to be finalized. NISC is closely following these updates, not only from a regulatory perspective but also from a technical perspective. During a recent Webex presentation, Ryan Larson, Senior Strategy & Marketing Manager from NISC, gave an overview of the requirements and an update on items that NISC has discovered during their cooperative testing with residential gateway manufacturers and service providers.